What to do if you have feedback:
If you have a comment, feedback or a complaint about any aspect of our work, you can contact Freda Manweiler, Company Manager by email or telephone as outlined below:
In the first instance, your comment will be dealt with by Freda Manweiler, Company Manager. Please give as much information as possible and let us know how you would like us to respond, providing relevant contact details. If you give feedback in person or over the phone, we try to resolve the issue there and then. If you give feedback by email or in writing we will try to acknowledge this within 14 days, and do everything to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.
If you are not happy with our response, you may get in touch again by writing to the Director, who will ensure your appeal is considered at Board level and will respond within four weeks of this consideration by Board members. This complaints procedure does not apply to Smashing Times Theatre and Film Company’s staff or agents.
Smashing Times Theatre and Film Company is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve. We aim to make it as easy as possible to contact the company and we endeavour to respond to all comments efficiently, effectively and politely.
Smashing Times Theatre and Film Company
Tel: + 353 (0) 1 865 6613